FAQ

Product

Are MyLabelFactory.com products safe?

MyLabelFactory.com products meet the highest standards of our licensed partners, like Disney.

Our bag tags are quality and safety certified by a third-party accredited testing laboratory; they have been in business for over 150 years.

Ordering

How do I know my order has been confirmed?

As soon as you place an order, we will send you an Order Confirmation email, with details of your transaction.

When will my order be processed?

Once your order has been successfully authorized, it takes 3-4 weeks for us to fulfill your order (prior to shipping it).

What does a Business Day mean?

A Business Day means a day other than Saturday, Sunday, a statutory holiday, and any day normally observed as a holiday by Canada Post. Orders on days other than Business Days will be processed on the next Business Day.

What if I haven't received an Order Confirmation?

If you did not receive an Order Confirmation email, please check your spam or junk folder, as it may have been mistakenly directed to the wrong mailbox. Alternatively, contact us and we will help you.

Can I order an item as a gift?

Yes, you may place the order as a gift for someone. Please make sure the proper name is on the bag tag and shipping information is of the person you are sending the bag tag to.

Shipping

Do you ship outside of Canada?

No, we currently ship within Canada only.

Where do you ship from?

We ship orders from our factory located in Toronto.

What service carrier do you use to ship my order?

We use Canada Post for all of our shipping orders.

How long will it take my order to get to me?

You will receive your order approximately 3-4 weeks after placing your order. If you don't, please contact us and we will help you.

Do you deliver to P.O. Boxes?

Yes, Canada Post delivers to P.O. Boxes.

I live in Toronto, can I just come pick up my order?

At this time, we do not offer in-person pick up. All orders are shipped to your preferred address through Canada Post.

Contact

How do I contact MyLabelFactory.com?

We are here to help you via phone at 1-877-604-2999, or email us info@mylabelfactory.com, from 9:00 a.m. to 5:00 p.m. EST, Monday to Friday (excluding statutory holidays). We will make every effort to respond to you within 24 hours of your contact.